These are real vinyl records, lathe-cut individually, not mass-pressed.

Lathe cutting allows us to create true one-of-one records directly from your audio without stampers or molds — the same method used for audiophile customs and short-run releases.

We accept the following audio formats:

• WAV (preferred for best quality)
  
• M4A
  
• MP3 (320 kbps recommended)
  

For optimal results, we recommend high-quality, uncompressed or high-bitrate files.

The following audio formats are not accepted at this time:

• AIFF
• FLAC.

Yes. Every Black Label Vinyl order includes professional vinyl-specific mastering, including:

• Volume balancing
  
• EQ optimized for vinyl playback
  
• Lead-in and lead-out groove preparation
  
• Side A / Side B sequencing

For the best possible audio quality, we recommend:

• 18 minutes per side (sweet spot)
  
• Each 12″ record can hold:
• Up to 22 minutes per side (maximum)
  
• 33 ⅓ RPM playback
  

Staying closer to the 18-minute range allows for deeper grooves, higher volume, and improved clarity.

Absolutely. You can select from our curated Studio Collection colors or enter a custom hex color for a truly personalized record.

(Some specialty designs and picture records may have specific color limitations.)

Every Black Label Vinyl order includes:

• 12″ 180-gram vinyl record
  
• Custom center labels (Side A / Side B)
  
• Full-color printed jacket with spine
  
• Professional vinyl mastering
  
• Secure, collector-grade packaging
  

No shortcuts. No generic sleeves.

Yes!

Accepted image formats include:

• PNG
  
• JPEG / JPG
  

You may upload original artwork for:

• Front & Back jacket
  
• Center labels
  

All artwork must be original. We cannot reproduce copyrighted album artwork or licensed imagery.

Yes. We offer picture records that turn your artwork into fully playable art, lathe-cut to deliver listenable sound while showcasing your design across the record’s surface.

Picture records are engineered to be played and enjoyed, with audio professionally mastered for vinyl before cutting. They’re ideal for spoken word, curated playlists, and meaningful keepsakes where both sound and presentation matter — combining musical performance with visual impact in a true one-of-one format.

Production time is typically 8–14 business days.

Because each record is cut individually, production timing may vary slightly during peak periods.

Yes. We offer free standard shipping within the continental United States.

Shipping rates for Canadian orders are calculated at checkout, and any applicable duties or taxes are the responsibility of the recipient.

We currently ship to the United States and Canada.

Canadian orders may be subject to import duties and taxes, which are determined by Canadian customs and are the responsibility of the recipient.

Because every record is custom-made, we do not accept returns for change of mind.

Before production begins:

You may request a cancellation and refund within 72 hours of purchase, provided production has not started.

After production begins:

Orders are non-refundable and cannot be canceled.

Damaged or defective items:

If your record arrives damaged or defective, contact us within 72 hours of delivery with photo or video proof. We will provide a replacement at no additional cost. Refunds are issued only if a replacement cannot resolve the issue.

This policy allows us to maintain the quality and integrity of each custom-cut record.

If your record has a manufacturing defect, we will replace it.

Please contact us promptly with photos and details so we can make it right.

(Defects do not include issues related to provided audio or artwork files.)-cut record.

Absolutely.

Black Label Vinyl records are popular for:

• Weddings & anniversaries
  
• Milestone birthdays
  
• Memorial keepsakes
  
• Personal mixtapes
  
• Artist demos & limited releases
  

It’s not just a record — it’s a physical memory.

We’ve got you.

If you have questions before or after ordering, reach out through our contact page and we’ll guide you through the process.