Terms & Conditions

Last Updated: May 27, 2024

Welcome to Black Label Vinyl. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

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1. About Black Label Vinyl

Black Label Vinyl is a Texas-based company specializing in custom, made-to-order, lathe-cut vinyl records. We proudly serve customers throughout the United States, Canada, the United Kingdom, Australia, and New Zealand.

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2. Eligibility

To place an order with Black Label Vinyl, you must be 18 years of age or older. By purchasing from our website, you confirm that you meet this requirement and have the legal authority to enter into this agreement and to submit all provided content.

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3. Customer-Provided Content & Rights

By submitting audio files, images, artwork, or other materials (“Content”), you confirm that:

• You own the rights to the Content or have obtained proper permission or licenses to use it

• Your Content does not infringe on copyrights, trademarks, or intellectual property rights of any third party

• Your Content does not contain illegal, hateful, or prohibited material

Copyright Responsibility:
The customer assumes full responsibility for any copyright infringement, licensing violations, or legal claims related to submitted Content. Black Label Vinyl is not liable for customer-provided materials.

Usage Rights:
By submitting Content, you grant Black Label Vinyl permission to use images of the finished record for marketing, promotional, website, and social media purposes. Customers may opt out of promotional use by contacting us in writing.

Black Label Vinyl does not claim ownership of your original Content.

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4. Prohibited Content

We do not accept Content that includes:

• Copyrighted music or artwork without proper rights

• Illegal, hateful, defamatory, or harmful material

• Explicit or prohibited content

We reserve the right to refuse or cancel orders containing prohibited Content.

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5. Audio & Playback Expectations

Black Label Vinyl records are lathe-cut, not mass-pressed.

By purchasing, you acknowledge that:

• Lathe-cut vinyl may sound different than pressed vinyl

• Minor surface noise or subtle variations are normal

• Audio quality depends on the source files provided

These characteristics are part of the custom vinyl process and are not considered defects.

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6. Order Changes & Production

Orders may be edited only before production begins.

Production typically begins shortly after all required files are received.

Once a record has entered production:

• Audio, artwork, and order details cannot be changed

• Orders cannot be canceled

It is the customer’s responsibility to review all files carefully before approval.

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7. Refunds, Returns & Replacements

Because all records are custom-made:

• No returns are accepted

• No refunds are issued once production has started

Before production:
Refunds may be requested if the order has not yet entered production.

Manufacturing defects:
If your record arrives with a verified manufacturing defect, Black Label Vinyl will replace the record. If a replacement cannot resolve the issue, a refund may be issued.

For full details, please refer to our Refund & Return Policy.

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8. Shipping & International Orders

Black Label Vinyl currently ships to customers in the United States, Canada, the United Kingdom, Australia, and New Zealand.

Delivery timeframes provided at checkout are estimates only and are not guaranteed. Shipping delays may occur due to carrier operations, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

International orders may be subject to import duties, VAT, GST, customs fees, brokerage fees, or other taxes imposed by the destination country. These charges are not included in your purchase price unless explicitly stated and are the sole responsibility of the recipient.

Black Label Vinyl is not responsible for customs delays, import restrictions, refused shipments, or additional fees imposed by customs authorities or government agencies.

Customers are responsible for ensuring that the products ordered comply with any applicable import laws or restrictions in their destination country.

All orders are billed in U.S. Dollars (USD) unless otherwise stated.

Ownership of products transfers to the customer upon delivery of the shipment to the carrier.

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9. Limitation of Liability

To the fullest extent permitted by law:

• Black Label Vinyl’s liability is limited to the purchase price of the product

• We are not responsible for indirect, incidental, or consequential damages

This includes loss of data, emotional distress, or third-party claims related to customer-provided Content.

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10. Pricing, Availability & Promotions

We reserve the right to:

• Modify pricing, products, or availability at any time

• Correct pricing errors

• Limit or discontinue promotions

Discount codes are non-transferable and may be modified or canceled at our discretion.

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11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the State of Texas, United States. Any disputes arising from or related to these terms or your use of this website shall be resolved exclusively in courts located within Texas.

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12. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

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13. Contact

If you have questions regarding these Terms & Conditions, please contact us:

Black Label Vinyl
Email: hello@blacklabelvinyl.com

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14. Force Majeure

Black Label Vinyl shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, labor disputes, supply chain disruptions, carrier delays, government actions, or internet outages.